FAQ

► Do you provide references if require?

Yes, we do.

► How long will it take you to find me a cleaning team?

Normally within 7 days. For emergency cleaning 4 hrs notice.

► Can I choose the day the cleaners come?

Yes. subject to availability

► Can I cancel a booking at any time?

Cancelations should be made at least 24 hrs in advance.

► Do I have to pay a cancellation fee?

A £25 cancelation fee will become chargeable if 24 hrs notice is not given. This is at the discretion of management.

► Do I have to sign a contract?

No. .

► Can I freeze service if I am away?

Yes,. Please give 2 weeks notice if possible

► Are there any hidden costs?

No, the cost of our services is previously discussed with you at the time of booking.

► Are there any extra charges I have to pay ?

No, there are no extra charges .What you use is what you pay for and that is the rate for the cleaning service you have booked.

► Do you guarantee your services?

We guarantee you a satisfactory result. However if you are not happy with the result, we will re-clean the disputed areas free of charge.